Team Leader Service Desk, Ovako IT - Hiring in process/Finished, not possible to apply

Are you looking for a company undergoing change, and one that has clear goals that include sustainability? Do you have IT skills and experience of working on a service desk? This could be the role for you!

The role of Team Leader for Ovako’s Service Desk will give you an opportunity to join us when the company has a solid foundation, but at a time when there is a desire to enhance and develop to deliver the best possible service and efficiency, and take the these to the next level.

Ovako is represented in more than 30 countries and is a leading European manufacturer of engineering steel. Our steel makes our customers’ end products more resilient and extends their useful life, ultimately resulting in smarter, more energy-efficient and more environmentally-friendly products.

Ovako offers

A workplace with focus on employee health, safety and well-being. Great personal responsibility and freedom in how you perform your tasks. The opportunity to challenge Ovako’s way of working and present ideas that improve efficiency. The opportunity to work in a dynamic environment with committed and experienced colleagues.

About the job
The global IT department at Ovako works with infrastructure, technology, support, maintenance and development of IT systems and telephony. The department is represented in Sweden and Finland, at locations including Smedjebacken, Boxholm, Hällefors, Hofors, Örebro and Imatra, and also supports sales units and smaller manufacturing units globally in addition to the five main Ovako production units.

The Service Desk was formed relatively recently as part of Ovako’s strategic development. It is located in Hofors, and serves the entire group at the global level. The primary function of the Service Desk is to respond to questions relating to IT and telephony. The Service Desk team are a mix of resources, that belong to an outsourced partner (with their workplace at Ovako location) and internal employees.
As Team Leader you will have operational responsibility for ensuring that the Service Desk delivers in line with the company’s needs. You will lead the day-to-day work of your Service Desk team, which will require a high level of attendance, support and coaching.

The position is a direct recruitment. AxÖ Consulting is managing the recruitment process, but you will be employed directly by Ovako.

Job description

Your main responsibility as Team Leader Service Desk will be to ensure delivery and customer satisfaction. This includes both working to further develop the skills of your team members and developing working practices and implementing processes under the ITIL framework used at Ovako.
You will be responsible for the day-to-day guidance, leadership and coaching of team members on the Service Desk, though without formal personnel management responsibilities such as professional development reviews and salary negotiations.
The role includes responsibility for our Incident Management Process, and you will be the Application Manager for our ServicedeskPlus (ManageEngine) Case Management System. You will also have daily contact with customers and suppliers.

Qualifications
To be successful in this role we believe you will have:

• Service desk/help desk experience
• Leadership experience
• Developed, implemented and maintained ITIL processes
• A university diploma or relevant professional IT experience
• Good language skills in English
• A Category B driver’s license

We are seeking an individual who is passionate about creating an excellent customer experience and who has an aptitude for developing qualitative and professional interaction.
You will also be willing and able to help others to achieve their full potential. In addition to developing individuals, you will seek to drive business development and jointly contribute to advance these two perspectives towards positive development of the support function. In order to achieve this, you must have good communication skills and be comfortable with expressing yourself in both Swedish and English.
You value the provision of equally good service to all – irrespective of level and role. Personally, you are modest and clear, and feel calm and confident with taking decisions. You will be working within a team, and are expected to share your experience and learn from others. You are structured, creative and decisive, with a good ability to complete tasks.

Application and information

Optional location in either Hofors, Boxholm, Hällefors, Smedjebacken, Örebro or Imatra.

Candidates will be interviewed on an ongoing basis and the position may therefore be filled before the application deadline. If you have any questions about the recruitment process, you are welcome to contact the recruitment consultant, Tobias Björk, AxÖ Consulting, on +46(0)70 977 51 00.
All applications will be treated confidentially.

We look forward to receiving your application. Please apply HERE.